Frequently Asked Questions


We sincerely hope you and yours are safe during these unprecedented times. Our team is working hard to increase our capacity to manufacture and ship masks. Orders typically ship in 5-7 business days after your order date. Your order will then be delivered 4-10 days after shipment. Due to current events our delivery time frame is longer than normal, approximately 3 weeks.

Please read our Shipping Policy for more information.

Yes, we ship within the 48 contiguous US states including PO boxes and APO/FPO addresses.

Once your order has been shipped we will send you an email confirmation with your tracking information. The email will include a link to the shipping carrier’s website where you can track the location and delivery status of your order once it has shipped.

Currently MyMasks will only be shipping within the United States.

It’s possible your order didn’t meet this criteria. Your order must be $30 or more after all discounts to qualify for free shipping.

Please read our Shipping Policy for more information.


Due to the nature of this item there are no refunds, exchanges or returns after shipped.


Yes, all of our products follow CDC guidelines.

Please read our Medical Policy for more information.

Yes, all of our products are washable and reusable.

You may also find additional information under the specific product description on our website.

Yes, we offer sizes for children and adults in our standard face mask. Gaiters are offered in one size fits most.

Please reference our size chart for more information. You may also find additional information under the specific product description on our website.

If this still hasn’t satisfied your specific size inquiry, please email us at [email protected] and we will be happy to assist you!

Our products are imported in the highest quality materials, and are proudly designed and decorated in the USA at a certified women-owned manufacturing facility.

MyMasks face masks and gaiters are not medical devices or personal protective equipment (PPE).

They are for personal use and are not intended for use by health care professionals or for use in hospitals or health care facilities.

Please read our Medical Policy for more information.

Yes, you can request a quote by sending us an e-mail at [email protected]

When you buy any 3 items, you get 1 mask for free. This mask is known as the Mystery Mask!

Our team of experts will handpick this mystery mask from our catalog for you, we want it to be a surprise!


We accept all major credit cards (VISA, MasterCard, American Express, and Discover) as well as PayPal.

Rest assured, your privacy and trust are our priority. Please read our Privacy Policy for more information.

Your information is safe with us! Our website is 100% secure. We go to great lengths to keep your personal financial information private and safe. Your personal information is protected by strong security measures in place to safeguard against theft or piracy.

All information you send to our site within the ordering process is encrypted, protecting it against disclosure to third parties.

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