Your privacy and trust are our priority.
We are committed to safeguarding your privacy online. Your credit card transactions here are protected by strong security measures in place to safeguard against the loss, misuse or alteration of your personal information. Our site uses a Secure Server ID. All information you send to our site within the ordering process (referred to as an SSL session) is encrypted, protecting it against disclosure to third parties. Your personal information is safe with us; we guard it as if it were our own.
Your information is used to process your order, to contact you to confirm your order or to reach you if there is a problem. Your information is also used to mail future catalogs and to inform you of promotions any special offers we feel may be of interest to you. Customers may at any time choose not to receive future mailings or e-mailings (see Choice/Opt Out section below). We do not disclose e-mail addresses or phone numbers under any circumstances. We do however occasionally share mailing addresses of customers and visitors with other companies who offer products or services we feel may be of interest to them. Customers may at any time choose not to have their address available to other companies. (see Choice/Opt Out section below)
Should you choose to remove your information from our e-mailing list, simply contact us via e-mail at [email protected] with the text “remove e-mail” in the subject line and you will be promptly removed. If you prefer, you can also contact us via telephone at (800) 956-8774 to request removal.
If you need to change your mailing address, phone or e-mail address, please contact us via e-mail at [email protected] with the indicated change and it will be promptly made. If you prefer, you can also contact us via telephone at (800) 956-8774 to request modification.
We collect information from you in several different ways. Some of our goals in collecting personal information are to:
– Make the Site easier for you to navigate by eliminating the need to enter
information more than once.
– Help you find information, products, and services.
– Create content that is most relevant to you.
– Alert you to new information, products, and services that we offer.
Registration and Ordering:
Before ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. This information is used for billing purposes, to fulfill your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
Several locations of our site require you to enter your email address for purposes including but not limited to: registering for a contest or sweepstakes, reviewing a product, or to sign up for email newsletters and special offers. Your participation in a contest or sweepstakes is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest and sweepstakes winners and to award prizes. We may post the names and cities of contest and sweepstakes winners. By entering a contest or sweepstakes, you may be opting in to receive our email newsletter and special offers and this will be disclosed in the official rules governing the contest or sweepstakes.
Cookies and Other Technology
Like many sites, we employ cookies and web beacons (also known as clear GIF technology or action tags) to speed your navigation of the site, recognize you and your access privileges, and track your site usage.
We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on the site, you have represented and warranted that you are either 18 years of age or using the site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the site.
Communications with You
We will use your personal information to communicate with you about MyMasks and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest or sweepstakes; to request us to notify you of new product styles, or product sizes; to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, or license your specific personal information or financial information to anyone,
We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.